Refund policy

                                         Return and Refund Policy

**Last Updated: October 2026**

At AUREVO, we want you to enjoy your shopping experience. If something isn't right with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within **30 days of receiving your order**, subject to the conditions below.

To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, tags, accessories, and included components, where applicable.
- Proof of purchase or your order number must be provided.
- You must contact us and receive return instructions before sending an item back.

Items returned without prior approval may not be accepted.

2. How to Request a Return

To request a return, email us at **officalnimranadeemwork@gmail.com** with:
- Your order number.
- The name of the product you wish to return.
- The reason for the return.
- Photographs, if the item is damaged, defective, or incorrect.

Our team will review your request and provide further instructions, including the applicable return address.

**Please do not send items to an address before receiving return instructions from our team.**

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at officalnimranadeemwork@gmail.com.

Include your order number and clear photographs of the item and its packaging. We will review the issue and advise you on an appropriate resolution, which may include a replacement, return, or refund, subject to applicable law.

4. Non-Returnable Items

Certain items may not be eligible for return, including:
- Personalised or custom-made products.
- Items marked as non-returnable before purchase, where legally permitted.
- Gift cards and digital products, where applicable.
- Items damaged through misuse, improper handling, or normal wear and tear.

This policy does not affect any mandatory consumer rights that apply under UAE law.

5. Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to product availability and approval.

Where an exchange is unavailable, we may advise you to return the eligible item and place a new order.

6. Return Shipping Costs

If an item is damaged, defective, or incorrect, please contact us before arranging return shipping so we can advise you on the next steps.

For returns requested because you changed your mind or no longer want the product, return shipping costs may be your responsibility, where permitted by applicable law. Any applicable charges will be communicated before the return is arranged.

## 7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method within **10 business days of approval**. The time required for the funds to appear in your account may depend on your bank or payment provider.

If you have not received your refund after the stated processing period, contact us at officalnimranadeemwork@gmail.com.

## 8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.

If a cancellation is approved after payment, any eligible refund will be processed according to the applicable refund procedure and law.

## 9. Contact Us

For questions about returns, exchanges, or refunds, contact:

**AUREVO**  
Email: officalnimranadeemwork@gmail.com

We appreciate your trust in AUREVO and thank you for shopping with us.